Baji Casino Privacy Policy

1Who We Are

Baji Casino ("we", "us", "our") operates the online gaming platform accessible at bajicasino.vu. This Privacy Policy applies to all personal data collected through the Baji Casino website, mobile experience, and any communication channels associated with the platform, including customer support interactions.

This policy is written for Pakistani players and is designed to be straightforward and easy to follow. If anything here is unclear, our support team is available around the clock via live chat and will be happy to explain any section in plain terms.

2Data We Collect

We collect personal data from you in several ways — directly when you register or interact with the platform, automatically as you use the website, and occasionally from third-party verification services. Here is a breakdown of the categories of data we typically hold:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming request you initiate yourself (for example, a self-exclusion request that references a health concern).

3How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not process your personal information beyond what is reasonably necessary to deliver and improve the Baji Casino service. The main purposes for which we use your data are:

• Account Management: To create, maintain, and secure your Baji Casino account, including verifying your identity and age before you can deposit or withdraw.
• Transaction Processing: To handle PKR deposits and withdrawals through your chosen payment method — whether that is JazzCash, Easypaisa, Raast, bank transfer, or a card — and to maintain accurate financial records.
• Platform Personalisation: To remember your preferences, display relevant promotions such as PSL cricket betting offers during the season, and tailor your experience based on the games you play most.
• Fraud Prevention and Security: To detect and prevent fraudulent account activity, unauthorised access, bonus abuse, and money laundering. This includes monitoring login patterns and flagging unusual transaction behaviour.
• Customer Support: To respond to your queries, resolve disputes, and maintain records of past communications so our support team can assist you efficiently.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, and to enforce any deposit limits, cooling-off periods, or self-exclusion requests you have set on your account.
• Legal Compliance: To meet record-keeping and reporting obligations that apply to online gaming platforms and financial service providers.
• Platform Improvement: To analyse how players use Baji Casino so we can identify bugs, improve navigation, and develop new features that Pakistani players actually want.

4Payment Data and Financial Information

When you make a deposit or request a withdrawal at Baji Casino, you will interact with one of our supported PKR payment channels — JazzCash, Easypaisa, Raast, bank transfer, debit card, credit card, or other mobile wallets. The way your payment data is handled depends on the method you choose:

• For mobile wallet payments via JazzCash or Easypaisa, we record a transaction reference and the mobile number associated with the wallet. We do not store your full wallet PIN or password.
• For bank transfers and Raast payments, we store the account name and bank reference details necessary to match incoming and outgoing transfers to your Baji Casino account.
• For card payments, full card numbers are processed by our payment provider's secure gateway and are not stored on Baji Casino servers. We retain only a masked card reference for reconciliation purposes.

All financial data is encrypted in transit and at rest. We retain transaction records for a minimum of five years for internal audit and compliance purposes. This retention period is standard practice for financial record-keeping.

5Sharing Your Data

Baji Casino does not sell your personal data to anyone. We share data only in limited, clearly defined circumstances:

• Payment Processors: We share necessary financial data with payment providers to process your PKR transactions. These providers are contractually required to protect your data and may only use it for the specific purpose of processing your payment.
• Identity Verification Services: We may use third-party KYC (Know Your Customer) services to verify your identity documents. These providers process your submitted documents securely and return a verification result to us.
• Game Software Providers: Some game data (such as bet amounts and game outcomes) may be shared with the third-party studios whose games are hosted on the Baji Casino platform, for the purpose of settling bets and resolving game disputes.
• Fraud Prevention Partners: We may share technical data such as IP addresses and device identifiers with fraud detection services to protect the platform and all legitimate players from bad actors.
• Legal Obligations: We may disclose personal data if required to do so by a valid legal process, court order, or regulatory instruction. In such cases, we will share only the minimum data necessary to comply.

All third parties with whom we share personal data are required to maintain appropriate security standards and to process data only for the purposes for which it was shared. We do not permit any third party to use your data for their own marketing or commercial purposes.

6Data Retention

We keep your personal data for as long as your Baji Casino account is active and for a period after closure as required for legal, financial, and security purposes. The general retention periods we apply are:

• Active Account Data: Retained for the lifetime of your account plus a minimum of five years after account closure.
• Transaction Records: Retained for a minimum of five years from the date of the transaction to support financial auditing and dispute resolution.
• Identity Verification Documents: Retained for five years after the end of the business relationship. Documents are securely deleted after this period.
• Support Communications: Chat logs and email correspondence are retained for up to three years to provide context for future support queries and to support complaint resolution.
• Technical and Usage Logs: Retained for up to 13 months to support performance monitoring, fraud detection, and security investigations.

When personal data is no longer required for any legitimate purpose, it is permanently deleted or anonymised. Anonymised data that cannot be traced back to any individual may be retained indefinitely for platform analytics and improvement purposes.

7Cookies and Tracking

The Baji Casino website uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. The types of cookies we use are:

• Essential Cookies: Required for the website to function. These handle session management, login state, and security. They cannot be disabled without breaking core site functionality.
• Performance Cookies: Help us understand how players navigate the site — for example, which pages are most visited and where players encounter errors. This data is aggregated and does not identify individual users.
• Functional Cookies: Remember your preferences such as language settings and game filter choices, so you do not have to reconfigure them on every visit.
• Analytics Cookies: Used to measure the effectiveness of our promotions and to understand player engagement with features like the PSL betting section or the VIP programme pages.

You can manage or disable non-essential cookies through your browser settings. Most modern browsers on Android and iOS allow you to block third-party cookies or clear stored cookie data at any time. Note that disabling essential cookies may affect your ability to log in or use certain features of the platform.

8Your Data Rights

As a Baji Casino player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

• Right of Access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to Correction: If any data we hold is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details yourself through your account settings.
• Right to Deletion: You can request that we delete your personal data. We will action this request unless we are required to retain the data for legal or financial compliance reasons, such as transaction records.
• Right to Restrict Processing: In certain circumstances, you can ask us to pause the processing of your data — for example, while a dispute is being investigated.
• Right to Data Portability: You may request that we provide your data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to Object to Marketing: You can opt out of promotional communications at any time through your account settings or by contacting support directly.

9Data Security

The security of your personal data is a top priority at Baji Casino. We implement a range of technical and organisational measures to protect your information from unauthorised access, accidental loss, or disclosure:

• All data transmitted between your device and our servers is protected using TLS (Transport Layer Security) encryption. Look for the padlock icon in your browser's address bar when visiting bajicasino.vu.
• Sensitive data held on our servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access to personal data within Baji Casino is restricted on a strict need-to-know basis. Staff members can only access the data necessary for their specific role.
• Our systems are monitored 24/7 for unusual activity, attempted breaches, and security anomalies. Any incidents are investigated promptly and remediated.
• We conduct regular internal security reviews and work with external security professionals to test the resilience of our platform.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in protecting your account — use a strong, unique password for your Baji Casino account and do not share it with anyone.

10Children's Privacy

Baji Casino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or submitted personal information to Baji Casino, please contact our support team immediately. We will investigate and, where confirmed, delete the account and all associated data without delay.

11Changes to This Privacy Policy

Baji Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players by email and post a clear notice on the website with the updated effective date.

We encourage you to review this policy periodically to stay informed about how your data is being handled. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continuing to use Baji Casino after a policy update has taken effect constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please get in touch with the Baji Casino support team. We are available 24/7 through the live chat feature on the website, which is the fastest way to reach us.

You can also reach us by email — our support address is shown in the footer of every page on the Baji Casino website. Please include your registered username in any correspondence so we can locate your account and respond as quickly as possible.